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On Hold Technical Support

Our On Hold Technical support page can often times answer frequently asked questions and also allows you to download manuals and instructions for your on hold equipment installation.

How do I know what type of Phone System I have and what type of equipment to purchase?
There is a difference between a phone system and regular business phones!

Phone System

Phone systems are generally set-up for multi-line capacity, and have a main control unit where all of the phone lines are connected. These are known as a PBX (Private Branch Exchange) or KSU (Key Service Unit) control modules. You will find that most PBX or KSU control modules are installed in a warehouse, drop ceiling, closet, etc. Most all newer phone systems, IP Based Systems, and approximately 99% of older phone systems come equipped with the capability for "Music On Hold". Our On Hold, Inc. Series Of Digital On Hold Players easily connect to the "Music On Hold" port of your telephone system....Just Plug and Play and You’re On Your Way!!!

Business Phone On Hold Technical Support

Standard phones and Cordless phones

Otherwise known as Analog and KSU-Less phones or even newer model phones with base units and cordless hand-sets are phones that are generally purchased from an Office Supply Store or Catalog and have the capability of from 1 up to 4 lines. These “do not” connect to a PBX or KSU, but simply connect to a regular wall-jack (similar to a residential house phone). These phones set-ups require are initially not set-up for the capability for "Music On Hold" as there is no control panel to plug an audio source into. Fear not, as now small office and home office businesses can still reap the rewards of "On-Hold" messaging without having an expensive, sophisticated business phone system. How? On-Hold, Inc. has a full line of Digital On Hold Players With Built-In Music On Hold Modules to allow you to easily add "Music On Hold". In addition, we also carry a complete line of stand alone Music On Hold Adaptors for Analog and KSU-Less phones for easy on hold equipment installation. Ask your On-Hold. representative about the products that are right for you or email us at: sales@onholdinc.com

Need Help?

The fastest way to receive direct support for your particular needs is to enter your information and on hold technical support needs which will generate a support ticket that is sent to our customer support team. One of our friendly and helpful customer support representatives will contact you shortly after receiving your email to assist you. Get Help Now at support@onholdinc.com